ORDERS

How do I know if my order has been received or when it ships?

NorSari will send you an order confirmation to the email provided on the original order and a subsequent alert when the item has been shipped. You are always welcome to reach us at contact@norsari.com to receive up-to-date information on any order.

Can I cancel or change my NorSari order?

You can cancel your order; however, our fulfillment times are often immediate so to affect the shipping product please contact Customer Service within 30 minutes of submitting the order. We can then cancel the transaction, and you are welcome to begin the purchase process again. If we are unable to cancel your order you will always be provided with a return label upon request. We are unable to change an order once it has been submitted and received by our distributor.

NEWSLETTER (EMAIL SUBSCRIPTION)

What is the NorSari Newsletter?

The Newsletter is our email list that you can voluntarily subscribe. We will not mail you marketing information other than Order status without your consent. NorSari will notify our ‘Newsletter – Mailing List’ first for all new arrivals, promotions, and sale. We send a very limited number of emails per season. Please join.

PRODUCT INFORMATION

Does NorSari have a warranty?

We stand behind all our products’ quality. If you are unsatisfied, please contact Customer Service.

How do I clean my NorSari?

Classic wool and wool-blend NorSari should be dry cleaned only. Our products are made with many different fabric qualities, but all should be professionally cleaned. Like all wool products they can be hand washed, but we do not guarantee the materials wear and feel after such care. SunSari can be machine washed warm and tumble dried on low. NorSari Sports, we recommend wiping clean with wet cloth, hand wash cold if needed and hang dry.

How do I find the right size and fit?

We offer a comprehensive guideline in Sizing a NorSari, regarding the sizes of our wraps. You will see conversions for US sizing for both women and men's sizes. 

What is the difference between fabrics that make a NorSari?

We use many fabrications in all our wraps ranging from all wool to blended fabrics like cashmere, alpaca, etc. The most common is 50% wool and 50% acrylic (polyester). This blend provides a much softer and smoother feel to the NorSari. This also is a more protective material from wear, tear and spills. 

How do I tell how heavy the fabric of my NorSari is?

We offer a comprehensive guideline in the Fabric Weight section

Do styles get re-stocked or replenished? I have seen styles in the past I would like to see again.

NorSari is by nature a seasonal and fashion business. However, our most popular and core styles are replenished and referred to as the Classics Collection. We are mindful of the best sellers and continue to offer more depth in sizing and make every effort to re-create our best patterns.

Is NorSari available in retail stores?

We have had some wonderful retail partners over the years but as a general answer NorSari is exclusively an online business.  

What does “NorSari” mean?

NorSari is our brand name and is not a literal definition. It comes from our interpretation of a Nordic Sari which is a warm and protective wrap intended for just that purpose.

What is the recommended way to store a NorSari or use as a throw?

To prevent damage to the NorSari itself or any fabric-based furniture we recommend affixing the Velcro to each other when not wearing the wrap. The Velcro can attach to vulnerable fabrications and cause adhesion.