Shipping & Returns
Always free standard shipping is included for orders $200 or more.
US Domestic standard shipping is a flat rate and averages 4 to 5 business days.
Shipping to Alaska is not standard shipping and has a specified rate. Alaska does not apply to Free Shipping Promotions.
Orders to the state of Alaska take additional transit time. Expect at least 14 delivery days.
We do offer an Expedited Shipping. It is a flat rate and is an estimated two-to-three business day shipping time frame. It is not overnight.
NorSari does not offer Next Day delivery.
NorSari & SunSari are shipped by our friends at Amazon and WTB Logistics. As a result we are not able to accommodate specific shipping instructions such as selecting a particular carrier.
Please contact Customer Service at email@example.com if you have a question about shipping or do not see a rate in your check out.
What is the NorSari return policy?
Our return policy is 30 days from receipt of your purchase. Please make sure your item is unused and in new condition. If the item is not in new condition you may be charged a refurbishment fee.
SALE ITEMS AND PROMOTIONAL PRICED ITEMS ARE FINAL AND NON-REFUNDABLE AND NON-EXCHANGABLE (except in the case of product defects)
On all Full-price items NorSari will provide a pre-paid return label through NorSari customer service. Shipping costs are non-refundable. You must be provided a return label in order to receive credit on any purchase.
How do I return my NorSari order?
Please email us at firstname.lastname@example.org to request a return label.
Where is my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund credit will be processed. A credit will automatically be applied to your credit card or original method of payment.
Where do I return my NorSari to?
WTB Logistics C/O NorSari
32 Henry St., Building 17A
Bethel, CT 06801
NorSari is an online business, so we are not able to exchange products through NorSari customer service. The simple way is to request a return on the original purchase and then re-order the correct item and size. These will be separate transactions.